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Digital Platform Detailing for Mahindra

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The automotive landscape is witnessing the mixing of digital platforms from different carmakers in several ways. Mahindra’s digital platform goes by the name of WithYouHamesha and offers a spread of services via both a smartphone application and its dedicated website. We’ve detailed the platform’s features and services below:

TotBot (chatbot)
Answers general customer requests for information like detailed service cost, next service due, service appointment, vehicle history, extended warranty and roadside assistance details, dealer details, and more

Contactless Service
Allows Mahindra owners to experience a contactless and paperless service experience right from booking, pick-up and drop, repair details (job-card) and online approval for final estimates

Appointment booking
Mahindra vehicle owners can book a service appointment. If done via the app, it only takes four clicks.

Mahindra network locator
Need to find your nearest Mahindra showroom or service workshop? Get the address, map location and get in touch with details via WYH. The app version also will show nearby utilities like fuel stations and PUC centres.

SOS-RSA request
If you discover yourself in need of Mahindra’s roadside assistance when out on the road, use this app-only service to succeed in out and share your location details with the Mahindra helpline who will call you to facilitate support

Check service cost and history
The platform allows you to see the detailed service cost of various maintenance intervals also as keep track of all the small print from the previous service visits in terms of parts and costs

Live chat
If you’ve got a more specific request that the Totbot cannot assist you with, Mahindra’s WYH service has agents online from 9AM to 6PM to assist you out. For Rexton and XUV500 owners, there’s also the choice to possess a video call with a client relationship manager.

Purple Club+
This is the paid loyalty program within the WithYouHamesha platform for owners of Mahindra’s bigger offerings just like the XUV500, Alturas and therefore the Rexton. It allows users to earn points which will be redeemed for various rewards on the WYH app like free movie tickets, Club Mahindra stay etc.

Purchase extended warranty and/or roadside assistance
Mahindra owners can view the coverage of their current policies. If you would like to renew (RSA)/extend (warranty) them online, you’ll check your eligibility, EMI options and obtain an e-certificate for an equivalent .

Reminders
Not only does it have auto-reminders for normal service, warranty and RSA expiry, it also allows users to line reminders for other documents which may need renewal just like the PUC (pollution under control) and insurance

The Mahindra WithYouHamesha mobile app is out there on both Android and Apple smartphones. While some features are limited to the brand’s more premium offerings, most of them are available across its extensive lineup of SUVs.

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